What is the procedure for making a complaint?

Please call our Customer Service department, on 0871 9000 900^†, we will help resolve any problems you have and try to bring them to a succesful conclusion.

You can also contact us by the following means:

By email:
complaints@autonetinsurance.co.uk

By post:
Customer Services, Autonet Insurance, Nile Street , Burslem, Stoke-on-Trent. ST6 2BA.

Please make sure you include your reference number with details of your complaint, this will help us deal with your enquiry quicker.

If you have had your complaint dealt with by Customer Services but feel that the outcome remains unsatisfactory, then our complaints procedure will give you details of how we deal with your complaint and what further options are available to help resolve it.