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car insurance claims
If you've had an accident, it's important that you contact us on our 24-hour claims line immediately so that we can process your claim and resolve matters as soon as possible.

To help process your claim more efficiently, ensure you have the following details from both parties:

  • Names and addresses
  • Phone numbers
  • Registration numbers, makes and models
  • Insurers and policy numbers
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call us on 0330 343 9244

Call our freephone 24hour claims line to make a claim.

home and business insurance claims

For home and business insurance claims - please contact your insurer directly.

Information on how to contact your insurer to make a claim can be found in your policy booklet.

Making a claim if you're in a motor accident

If you are involved in an accident then you must:

  • Stop and exchange details with the third party involved. This is a legal requirement if you are involved in an accident resulting in someone being injured or if you are unable to exchange particulars with the third party, you must inform the police within 24 hours.
  • Give your name and the vehicle owner's name and address and registration number to anyone having reasonable grounds to require them. Your insurance company will not want you to make any statements admitting fault or liability to the third party.
  • You should obtain the name and address of the owner of the other vehicle(s) involved along with the registration number(s) and the name(s) of their insurers.
  • You should obtain the names and addresses of independent witnesses, if any. If the police attend, you should obtain the police officer's name, number and station.
  • Try to show, through a sketch, details of width of road, position of vehicles involved and of any traffic, skid marks, positions of road signs, traffic islands, turnings, etc.
  • If driving a vehicle owned or leased by an organisation, all accidents must be reported to the organisation's head or nominated person and an accident report form completed, even if the vehicle is not damaged.
  • You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident.