Changing My Policy

Making a payment

If you’ve allowed Autonet to securely store your card details for future payments, then you may make a payment via live chat - if you need to give your card details then this will have to be done via a phone call to our Customer Service Team.

Call us on 0330 343 8628 Motor Insurance Customer Service

Monday to Friday: 9am to 6pm 

Saturday: 9am to 5pm

Sunday: closed

Making a complaint

At Autonet, our aim is to always exceed your expectations and to get things right, on time, every time. We also recognise that sometimes mistakes can happen and we get things wrong. Telling us you are unhappy is our opportunity to put things right and to learn from our mistakes so we can improve the products and services we offer in the future.

We will always aim to:

• Acknowledge your complaint promptly
• Resolve your complaint at the earliest opportunity
• Communicate our decisions clearly and fairly and let you know what you can do if you are still unhappy
• Learn from our mistakes to improve our services and products we offer

Make a complaint