Car Insurance

If you purchased a Car Insurance policy after 24th November 2023, or your policy is set to renew from 23rd December, you can now register for My Account, where you can manage your policy online 24/7.

To register, head to the My Account page and select 'register account'

You will need to complete all of the fields on the registration form:

• Email address - this is the email address you will use to log in to your account. We will send an email once you've submitted your registration to validate your account (Username - this is what you will use to log in to your account. It must be at least six characters long, but ensure it is memorable so you can remember it when you need to log in to your account in the future.)
• Password - enter a memorable password and then enter it again in the second box to confirm it. For security, you'll need to include one uppercase letter, one lowercase letter, a number and a symbol in your password. 
• In the Enter your policy details section, enter the postcode that relates to your policy and the policyholder's date of birth

Your Policy Number can be found on a letter or email that you will have received from us when you purchased your policy. Please take care to enter this exactly as it appears on your document.

Once all the fields have been completed, select 'Continue'

If everything is correct you'll be taken to a thank you page and an email will be sent to your email address.

To complete your registration you'll need to click the link in the email we have sent you. We advise you do this as soon as possible, as the link will expire within 14 days and you'll have to start your registration again.

If you are unable to register for My Account, you can still upload your documents online in the existing customer portal.

Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to upload documents for. 

If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. Our opening hours are:

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, you can log into the new My Account portal.

1. Head to the My Account page and select 'Log into my account'
2. Enter your email address/username and password 

3. Click 'Log In'

If all of your details are correct, you will be taken to your policy Overview page where you can view and manage your policies. If you haven't done so already, you can register.

If you are unable to register for My Account, you can still access your documents online in the existing customer portal. Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to upload documents for.

If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. Our opening hours are:

If you purchased your Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December and you are registered for the new My Account portal, you can reset your password by selecting Forgot my Password. You will need to enter your email address and the postcode linked to your policy. Providing these match our records, you will be sent an email with further information how to reset your password.

If you are registered for the existing customer portal, you can reset your password by selecting 'Forgotten your password?'. Enter the email address you use to log in to your portal, and we will send you a link to reset your password.

To ensure your policy remains valid and provides you with the right protection, it's essential that you let us know if any changes to your circumstances (or those of others insured on the policy) straightaway.

This includes any changes to the information set out in your policy documents, such as changes to your address, vehicle use, modifications, additional riders or convictions.

How to tell us about a change:

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd November, you can now make a change online in My Account. Just log in to your account, and select "Manage Policy" on the policy you need to make a change for. If you haven't registered for an online account yet, you can do this now.

Your premium may increase or decrease as a result of any changes to you make and mid-term changes be subject to additional fees, as detailed in our Terms of Business.

If you are unable to make a change online, or you are not sure whether to report a change, please start a Live Chat with a member of our friendly team who will be happy to help. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you. 

1. Login to My Account and select the 'Manage Policy' button for the policy that you want to change
2. Go to the 'Car' section and select 'Make a Change'
3. Choose the date you would like the change to be effective
4. From the drop-down, choose 'Change car details' and select 'Confirm'
5. Select 'Replace My Current Car' and enter the details of your new car
6. Check the rest of the information on the page to ensure it's still correct
7. Select 'Get Quote'

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, you can now add or edit the driver(s) on your policy 24/7 in My Account.

To add a new driver or edit an existing driver on your Car Insurance policy:

1. Login to My Account and click ‘Manage Policy’ on the policy you would like to amend
2. Under the ‘Driver`s’ section, select 'Make a Change'
3. Choose the date you would like the change to be effective from
4. From the dropdown, choose 'Change additional drivers'

To add a new driver:

1. Click 'Add additional driver'
2. Complete the new drivers details
3. Click ‘Confirm Driver’s Details’

To edit an existing additional driver(s):

1. Select ‘Amend’ next to the driver you are editing (the fields will be prepopulated with their current details)
2. Edit the relevant details as required
3. Click 'Confirm Driver's Details'

To remove an additional driver(s):

1. Click ‘Remove’ next to the driver you would like to remove from the policy

There may be a change to your premium as a result of doing this. You'll see a quote for any increase or decrease in your premium as a result of your change(s) before you decide to proceed. Accepting the new quote will confirm your changes and your documents will be updated online.

If you are unable to register for an online account, or you need help making your change online, please contact us via Live Chat and a member of our friendly team can look into this for you. Our opening hours are:

If you purchased your policy after 24th November 2023, or it is set to renew after 23rd December, you can now view your documents, make a change, and renew your policy online through My Account. If you haven't done so already, you can register for an account.

If you still need to get in touch to discuss an existing policy, cancel your policy or if you would like to talk to someone about a new policy, please contact us via Live Chat and our friendly and experienced customer services team will be happy to help. Our opening hours are as follows:  

Sales Team 

Monday-Friday: 09:00-18:00 

Saturday: 09:00-17:00 

Sunday: Closed 

Customer Services 

Monday-Friday: 09:00-18:00 

Saturday: 09:00-17:00 

Sunday: Closed 

The chat button will only be displayed when we have agents available to assist you.

Alternatively, you can call us on 0333 343 8487.

We appreciate many people across the country are facing increased pressure as the cost of living continues to rise. Here at Autonet, we are facing the same sorts of increases. As inflation rises, the cost of repairs and replacing lost or damaged items increases, which is having a knock-on effect on the cost of claims that insurers need to pay out and sometimes need to pass these prices on to our customers aſter pay out.

There may be other contributing factors to a rise in your renewal price, such as;

• Your driving history, which may include any claims or convictions you or any additional drivers might have had within the last 12 months
• Personal circumstances such as the value of your vehicle, your location or address or your occupation
• General market conditions such as the increase in vehicle value, or new vehicle technology
  

Rest assured, as a broker, Autonet will always search our panel of insurers to offer you the lowest price that we can each year.

Whilst everyone’s prices are rising at the minute, there are plenty of ways you can try to keep your insurance costs down. We’ve put together a handy list of tips and advice which may help you reduce your premiums;

• Paying annually can save you more over the year than paying by Direct Debit. As interest is added on to your premium when you pay by Direct Debit, this means over a 12 month period, you will pay more than paying a lump sum.
• Reducing your risk factors. The insurers we work with at Autonet must take into account any risks that come with providing insurance cover, for example, the likelihood of your vehicle being stolen depending where it is kept overnight. Therefore, if you keep your vehicle in a garage overnight, or fit it with a tracking device, your risk factors are likely to be reduced and your premiums should then decrease as a result.
• Building your no claims bonus. Each year you don’t claim on your insurance, you can earn a discount on your premiums.
• Providing you can afford it in the event of an accident occurring, consider increasing your voluntary excess when purchasing or renewing your policy. Make sure if you do this you consider the combined cost of any compulsory and voluntary excesses as these are added together at the point of a claim.
• Ensure you have the right cover you need, and you aren’t paying for a higher level of cover that you won’t use. This can include any optional extras you may have added when purchasing your cover.