If you have car insurance that started after 24th November 2023 you can manage your Car Insurance 24/7.

The quickest and easiest way to manage your policy online is in My Account.

  • Get instant access to your documents
  • Renew your policy and access your renewal quote
  • Make a change and update your details
  • Upload your proof of No Claims Bonus


If your insurance is set to renew after 23rd December 2023 you can renew online in an instant. Once you have received your renewal invite with your renewal price, renew online.


Renew now

Easy access to your policy 24 hours a day, 7 days a week

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Available on any device

Use on mobile, tablet, desktop, or laptop

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Safe and secure

Register an account to access your policies securely

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Customer support

Get help or ask questions in Live Chat

If you have car insurance with a start date prior to 24th November you can view your live policy information 24/7.


In the meantime, view your live policy and insurance documentation online here.

  • Get instant access to your documents
  • Upload your proof of No Claims Bonus

Got breakdown cover and need help?

Check your policy documents to make sure you have breakdown cover. If so, give us a call or register your details online and we’ll be in touch.

If you’re in the UK, call: 0330 343 8729
If you’re in the EU and have opted for EU cover, call: +44737 334 229

Our emergency helpline and online assistance tool are available 24/7 to those with breakdown cover.

You can add breakdown cover to your existing Car Insurance policy mid-term, however only the UK Roadside Breakdown element of cover is available for the first 24 hours of your policy. If you add EU breakdown cover, any claims made within the first 10 days will not be covered.

Looking for Autonet’s contact number?

We have a few different ways to contact us, including Live Chat and by phone. In order to provide you with the easiest ways to get in touch please choose from our frequently asked questions.

 

Manage your policy online

If you purchased a Car Insurance policy after 24th November 2023, or your policy is set to renew from 23rd December, you can now register for My Account, where you can manage your policy online 24/7.

To register, head to the My Account page and select 'register account'

You will need to complete all of the fields on the registration form:

  • Email address - this is the email address you will use to log in to your account. We will send an email once you've submitted your registration to validate your account (Username - this is what you will use to log in to your account. It must be at least six characters long, but ensure it is memorable so you can remember it when you need to log in to your account in the future.)
  • Password - enter a memorable password and then enter it again in the second box to confirm it. For security, you'll need to include one uppercase letter, one lowercase letter, a number and a symbol in your password. 
  • In the Enter your policy details section, enter the postcode that relates to your policy and the policyholder's date of birth

Your Policy Number can be found on a letter or email that you will have received from us when you purchased your policy. Please take care to enter this exactly as it appears on your document.

Once all the fields have been completed, select 'Continue'

If everything is correct you'll be taken to a thank you page and an email will be sent to your email address.

To complete your registration you'll need to click the link in the email we have sent you. We advise you do this as soon as possible, as the link will expire within 14 days and you'll have to start your registration again.

If you are unable to register for My Account, you can still upload your documents online in the existing customer portal.

Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to upload documents for. 

If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. Our opening hours are:

Monday to Friday: 9am to 6pm

Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you. 

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, you can log into the new My Account portal.

  1. Head to the My Account page and select 'Log into my account'
  2. Enter your email address/username and password 
  3. Click 'Log In'

If all of your details are correct, you will be taken to your policy Overview page where you can view and manage your policies. If you haven't done so already, you can register.

If you are unable to register for My Account, you can still access your documents online in the existing customer portal. Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to upload documents for.

If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. Our opening hours are:

Monday to Friday: 9am to 6pm

Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

If you purchased your Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December and you are registered for the new My Account portal, you can reset your password by selecting Forgot my Password. You will need to enter your email address and the postcode linked to your policy. Providing these match our records, you will be sent an email with further information how to reset your password.

If you are registered for the existing customer portal, you can reset your password by selecting 'Forgotten your password?'. Enter the email address you use to log in to your portal, and we will send you a link to reset your password.

If you are unsure which portal you can access, or still need help retrieving your password, please start a Live Chat and a member of our friendly team will be on hand to help. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

If you purchased a Car Insurance policy before 24th November 2023, or it is set to renew after 23rd December, you can now upload copies of your driving licence, proof of No Claims Bonus or other documents in My Account, which is our new online customer portal.

1. Log into My Account
2. Select 'Manage Policy' on the policy you would like to upload a document for 
3. Select 'Upload Documents'
4. Choose the 'Add files...' button and select the relevant file from your device
5. Choose a description from the drop-down box to describe the type of document you are uploading and add a comment if you need to
6. You can choose to add more files if you need to, or remove any files if you wish to do so
7. Once you are ready to upload your documents, select 'Start Upload'

After you have uploaded a document, you'll receive a confirmation message that your document has been uploaded. 

If you are unable to register for My Account, you can still upload your documents online in the existing customer portal. Just log in, and in the 'My Policies' screen, select 'Options' on the policy you need to upload documents for. 

If you need help registering for an online account, or you are not sure which portal you can access, please start a Live Chat and a member of our friendly team will help you get online. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

 

Documents and ID

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, you can view all of your documents online via My Account. If you haven't already done so, you can register for an online account.

If you are unable to register for My Account, you can still view all of your documents online in the existing customer portal

Alternatively, your documents will be sent by email or post, depending on the method of delivery you selected when you bought your policy. Please allow 24 hours for your documents to arrive by email, or 3-5 working days for post. 

If you haven't received your documents in this time, or you are unsure which portal you can access, please start a Live Chat with a member of our team who can help you. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew on 23rd December, you can now upload your documents via our new My Account portal. You can send any of your documents this way safely and securely, at a time that is convenient for you.

If you are unable to register for the new portal, you can still continue to use our existing customer portal to upload your documents. 

If you are unsure which portal you can access, or you need help uploading your documents, please start a Live Chat and a member of our friendly team will be happy to help. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

 

Making a change to your policy

To ensure your policy remains valid and provides you with the right protection, it's essential that you let us know if any changes to your circumstances (or those of others insured on the policy) straightaway.

This includes any changes to the information set out in your policy documents, such as changes to your address, vehicle use, modifications, additional riders or convictions.

How to tell us about a change:

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd November, you can now make a change online in My Account. Just log in to your account, and select "Manage Policy" on the policy you need to make a change for. If you haven't registered for an online account yet, you can do this now.

Your premium may increase or decrease as a result of any changes to you make and mid-term changes be subject to additional fees, as detailed in our Terms of Business.

If you are unable to make a change online, or you are not sure whether to report a change, please start a Live Chat with a member of our friendly team who will be happy to help. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you. 

If you purchased your Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, you can change your car online 24/7 in My Account

To replace the car to be insured on your Car Insurance policy:

  1. Login to My Account and select the 'Manage Policy' button for the policy that you want to change
  2. Go to the 'Car' section and select 'Make a Change'
  3. Choose the date you would like the change to be effective
  4. From the drop-down, choose 'Change car details' and select 'Confirm'
  5. Select 'Replace My Current Car' and enter the details of your new car
  6. Check the rest of the information on the page to ensure it's still correct
  7. Select 'Get Quote'
There may be a change to your premium as a result of this change. You'll see a quote for any increase or decrease in your premium as a result of any changes you have made before you decide to proceed. If you add any additional premium to your monthly payments, it will cost more than paying it off in full. Accepting the new quote will make the amendments to your policy, and your documents will be updated online.

If you are unable to register for an online account, or you need help making a change online, please contact us via Live Chat and our team can look into this for you. Our opening times are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

 

The live chat button will only be displayed when we have agents available to assist you.

If you haven't yet registered for an online account, you can do this now. You'll need your Policy Number to hand (this can be found on your confirmation letter or email.)

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, you can now add or edit the driver(s) on your policy 24/7 in My Account.

To add a new driver or edit an existing driver on your Car Insurance policy:

  1. Login to My Account and click ‘Manage Policy’ on the policy you would like to amend
  2. Under the ‘Driver`s’ section, select 'Make a Change'
  3. Choose the date you would like the change to be effective from
  4. From the dropdown, choose 'Change additional drivers'

To add a new driver:

  1. Click 'Add additional driver'
  2. Complete the new drivers details
  3. Click ‘Confirm Driver’s Details’

To edit an existing additional driver(s):

  1. Select ‘Amend’ next to the driver you are editing (the fields will be prepopulated with their current details)
  2. Edit the relevant details as required
  3. Click 'Confirm Driver's Details'

To remove an additional driver(s):

  1. Click ‘Remove’ next to the driver you would like to remove from the policy

There may be a change to your premium as a result of doing this. You'll see a quote for any increase or decrease in your premium as a result of your change(s) before you decide to proceed. Accepting the new quote will confirm your changes and your documents will be updated online.

If you are unable to register for an online account, or you need help making your change online, please contact us via Live Chat and a member of our friendly team can look into this for you. Our opening hours are:

Monday to Friday: 9am to 6pm

Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

If you haven't registered for an online account, you can do this here. You'll need your Policy Number to hand, which can be found on your confirmation letter or email.

 

My Account allows you to manage your policies quickly and easily online, but if you do need any help, our Live Chat advisors will be on hand to help with any questions you may have.

 

My Account support

We will post a renewal invite to you at least 21 days before your renewal date and your renewal will be available to view online from this date. 

To save you time and hassle, we may automatically renew your policy for you, if you have opted in to auto-renew. Please check your renewal invite when it arrives to ensure all details are correct and check how the policy will renew.

If you have not opted into auto-renewal and your policy is due for renewal after 23rd December 2023, you can renew your policy online. Log in to My Account, and select "View your renewal" on the policy you would like to renew. You will need to carefully read through your renewal documents to check nothing has changed. If nothing has changed, you can then proceed with your renewal.  

If you are unable to renew your policy online or need help renewing your policy, our friendly Live Chat team are on hand to help. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

Check your information and Policy Number.

If you haven’t registered for My Account already, then check the information that you have entered. Check that you are entering the correct details in the 'Policy number' field as this is the most common reason for the error message (your Policy Number can be found on your confirmation letter or email).

If you've tried the above and you're still having trouble registering for My Account, our Live Chat team will be happy to help.

This is the email address you used when you registered for My Account. Please note, it may be different to the correspondence email address we send your documents to.

If you don't remember which email address you used, or need help accessing your account, our Live Chat team will be on hand to help with any questions you may have.

This email address is the one we will use to contact you if you forget your password. It can be a different email address to the correspondence email address that you used on your policies.

Visit My Account, then from the top right select 'Your Account' and 'Account Preferences'. You can change your authentication email address on this page.

My Account currently doesn't show which documents you've uploaded, but when you successfully upload a document it briefly displays the message "This file has been successfully uploaded".

 

Other questions

You have the right to cancel your insurance policy at any time before or during the period of cover. If you wish to cancel your policy, please contact us via Live Chat, where our friendly team will be on hand to help at the following times:

Monday to Friday: 9am to 6pm

Saturday: 9am to 5pm

The chat button will only be displayed when we have agents available to assist you.

If you prefer, you can call us on 0333 343 9280, please have your customer reference number to hand.

You should tell us about any modification to your vehicle when you get a quote, or if your modifications change, as some modifications can affect your insurance premium.

What is considered to be a modification?

A modification can be any alteration from the manufacturer's standard specification, including any manufacturer or dealer-fitted option, whether or not performance is altered. It could also include any other changes which could improve value, appearance, performance or handling.

This could include modifications to the vehicle's engine, suspension or body. Vehicles fitted with special equipment or apparatus will also fall into this category. The most common modifications include, but are not limited to, performance enhancements such as exhausts, bodywork or personalised paintwork, eg. signage.

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, and your vehicle has been modified, you can amend your policy online through My Account. Log in to your account and select "Manage Policy" on the policy you need to make a change for. If you haven't registered for an online account yet, you can do this now.

Your premium may increase or decrease as a result of any changes you make and mid-term changes may be subject to additional fees, as detailed in our Terms of Business.

If you are unable to register for an online account, or have any questions about your vehicle modifications or insurance cover, our friendly Live Chat team are on hand to help. Our opening hours are:

Monday to Friday: 9am to 6pm

Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you. 

If you purchased a Car Insurance policy after 24th November 2023, or it is set to renew after 23rd December, you can now send us your proof of No Claims Bonus online via My Account. You can send any of your documents this way, safely and securely, at a time that is convenient for you.

If your policy is dated or due for renewal before this date, you can still upload your documents online by uploading them to our existing customer portal

If you are unsure which portal you can access, or you need help uploading your documents online, please start a Live Chat and a member of our friendly team will be happy to help. Our opening hours are:

Monday to Friday: 9am to 6pm
Saturday: 9am to 5pm

The live chat button will only be displayed when we have agents available to assist you.

For information on what we accept as proof of No Claims Bonus, please download our No Claims Bonus fact sheet.

We are very sorry to hear of your loss. We understand this is a difficult time, so we appreciate you getting in touch with us. 

When you’re ready, please call us on 0330 343 9280 and a member of our friendly team will help you make all of the necessary arrangements for the policy.

If you would prefer not to call us at this time, you can contact us via Live Chat. Our Live Chat team are available at the following times:

Monday to Friday: 9am to 6pm

Saturday: 9am to 5pm.

The chat button will only be displayed when we have agents available to assist you. 

If you purchased your policy after 24th November 2023, or it is set to renew after 23rd December, you can now view your documents, make a change, and renew your policy online through My Account. If you haven't done so already, you can register for an account.

If you still need to get in touch to discuss an existing policy, cancel your policy or if you would like to talk to someone about a new policy, please contact us via Live Chat and our friendly and experienced customer services team will be happy to help. Our opening hours are as follows:  

Sales Team 

Monday-Friday: 09:00-18:00 

Saturday: 09:00-17:00 

Sunday: Closed 

Customer Services 

Monday-Friday: 09:00-18:00 

Saturday: 09:00-17:00 

Sunday: Closed 

The chat button will only be displayed when we have agents available to assist you.

Alternatively, you can call us on 0333 343 9280.

We appreciate many people across the country are facing increased pressure as the cost of living continues to rise. Here at Autonet, we are facing the same sorts of increases. As inflation rises, the cost of repairs and replacing lost or damaged items increases, which is having a knock-on effect on the cost of claims that insurers need to pay out and sometimes need to pass these prices on to our customers aſter pay out.

There may be other contributing factors to a rise in your renewal price, such as;

  • Your driving history, which may include any claims or convictions you or any additional drivers might have had within the last 12 months
  • Personal circumstances such as the value of your vehicle, your location or address or your occupation
  • General market conditions such as the increase in vehicle value, or new vehicle technology

Rest assured, as a broker, Autonet will always search our panel of insurers to offer you the lowest price that we can each year.

Whilst everyone’s prices are rising at the minute, there are plenty of ways you can try to keep your insurance costs down. We’ve put together a handy list of tips and advice which may help you reduce your premiums;

  • Paying annually can save you more over the year than paying by Direct Debit. As interest is added on to your premium when you pay by Direct Debit, this means over a 12 month period, you will pay more than paying a lump sum.
  • Reducing your risk factors. The insurers we work with at Autonet must take into account any risks that come with providing insurance cover, for example, the likelihood of your vehicle being stolen depending where it is kept overnight. Therefore, if you keep your vehicle in a garage overnight, or fit it with a tracking device, your risk factors are likely to be reduced and your premiums should then decrease as a result.
  • Building your no claims bonus. Each year you don’t claim on your insurance, you can earn a discount on your premiums.
  • Providing you can afford it in the event of an accident occurring, consider increasing your voluntary excess when purchasing or renewing your policy. Make sure if you do this you consider the combined cost of any compulsory and voluntary excesses as these are added together at the point of a claim.
  • Ensure you have the right cover you need, and you aren’t paying for a higher level of cover that you won’t use. This can include any optional extras you may have added when purchasing your cover.