If you have Van Insurance that started after 11th September 2024, or renews after 11th October 2024, you can manage your Van Insurance anytime online.
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Visit our help centre for frequently asked questions and how-tos, and get the answer you need.
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Got breakdown cover and need help?
Take a look at your policy documents to check that you have breakdown cover and who your provider is.
If you have a policy that you took out before 1st September 2024 or have a policy where you purchased breakdown cover before 1st September 2024, your breakdown cover is provided by Inter Partner Assistance S.A. UK.
The quickest way to make a claim is online.
Alternatively, you can contact them on 0330 343 8729 if you’re in the UK or +44 737 334 229 if you’re in the EU and have opted for EU cover.
Text messaging is available if you’re hard of hearing or have speech difficulties. Please text the word ‘breakdown’ to 07984 434960
If you have a policy that you took out after 1st September 2024 or have a policy where you purchased breakdown cover after 1st September 2024, your breakdown cover is provided by RAC Limited.
The quickest way to make a claim is online.
Alternatively, you can contact them on 0330 013 2072 if in the UK or 00 33 475 43 52 55 if you’re in the EU and have opted for EU cover.
If you’re hard of hearing or have difficulty speaking, you can access Typetalk by using the telephone prefix 18001 or texting them on 07855 828282
If you need to check this and have a Van policy that was taken out after 11th September 2024 or renewed after 11th October 2024, you can do so by checking your documents 24/7 in My Account.
Alternatively you can also select "Make a Claim" on the policy you want to check, which will show you all the available claim options for your policy. If the information for your breakdown provider isn’t showing here then it means that you do not currently have it on your policy.
If your policy started before 11th September 2024 or renewed before 11th October 2024, your policy documents will have been sent to you via email or post depending on your preference, and you can find this information there.
It is important to check that you do have breakdown cover as it is an optional extra which means that you’ll only have it on your policy if you’ve chosen to add the cover.
If you need any further help, please contact us via Live Chat and our friendly and experienced customer services team will be happy to help. Our opening hours are as follows:
Sales Team
Monday-Friday: 09:00-18:00
Saturday: 09:00-17:00
Sunday: Closed
Customer Services
Monday-Friday: 09:00-18:00
Saturday: 09:00-17:00
Sunday: Closed
The chat button will only be displayed when we have agents available to assist you.
Looking for Autonet’s contact number?
We have a few different ways to contact us, including Live Chat and by phone. In order to provide you with the easiest ways to get in touch please choose from our frequently asked questions.