Got a question?
Visit our help centre for frequently asked questions and how-tos, and get the answer you need.
Easy access to your policy
24 hours a day, 7 days a week
Available on any device
Use on mobile, tablet, desktop, or laptop
Safe and secure
Register an account to access your policies securely
Customer support
Get help or ask questions in Live Chat
Got breakdown cover and need help?
Take a look at your policy documents to check that you have breakdown cover and who your provider is.
Your breakdown cover is provided by RAC Limited.
The easiest way to request assistance is through the myRAC app, or you can report a breakdown online
Alternatively, you can contact them on 0330 013 2072 if in the UK or 00 33 475 43 52 55 if you’re in the EU and have opted for EU cover.
If you’re hard of hearing or have difficulty speaking, you can access Typetalk by using the telephone prefix 18001 or texting them on 07855 828282
If you need to check if you're covered, your documents are available 24/7 in My Account.
Alternatively you can also select "Make a Claim" on the policy you want to check, which will show you all the available claim options for your policy. If the information for your breakdown provider isn’t showing here then it means that you do not currently have it on your policy.
It is important to check that you do have breakdown cover as it is an optional extra which means that you’ll only have it on your policy if you’ve chosen to add the cover.
If you need any further help, please contact us via Live Chat and our friendly and experienced customer services team will be happy to help. Our opening hours are as follows:
Sales Team
Monday-Friday: 09:00-18:00
Saturday: 09:00-17:00
Sunday: Closed
Customer Services
Monday-Friday: 09:00-18:00
Saturday: 09:00-17:00
Sunday: Closed
Looking for Autonet’s contact number?
We have a few different ways to contact us, including Live Chat and by phone. In order to provide you with the easiest ways to get in touch please choose from our frequently asked questions.